- If the service exceeds the quote price provided by Surfcoast Cleaning, the customer has the option of paying the increased fee via written invoice to complete the service or pay the quoted price amount without the service being completed.

​

- By accepting these Terms and Conditions I understand that the cleaner may not get to my service exactly on time due to high traffic, or underestimated time of arrivals (this is something myself (Jorgia) is working towards and learning! depending on location as well as booking schedules the cleaner may be slightly off with arrival times.

​

- By using Surfcoast Cleaning you are giving permission to allow me to use my products and equipment in your home. But dont worry! If there are products or pieces of equipment you'd prefer us to use, be sure to add this into your booking notes before checking out in your cart.

​

- If the customer requires the cleaner to clean behind or under any heavy items such as a fridge, washing machine, bookshelves, etc. The customer will move these items prior to the commencement of the service. Surfcoast Cleaning cannot be held responsible for damaged floors, including polished timber floors caused by the moving of customer’s furniture for the purpose of cleaning.

​

- A cancellation fee of $50 will be applicable: 

In the event that the cleaner is not able to gain access to the property, for example the customer has forgotten to leave the key out, or has a locked gate and/or if 24hrs notice for cancellation isn't implemented. 

​

- The customer will at no stage engage the cleaner to watch over their children whilst the cleaner is in their home.

​

- The customer will at no stage require the cleaner to take care of, or feed their pets. 

​

- If you have any irreplaceable, collectable or expensive objects, I ask that these items are secured or put away in order to avoid painful accidents. As much care is taken during service however accidents can still happen. In the event of this happening please contact me with photographic evidence within 24hrs of the clean. 

​

- Due to hygiene purposes the cleaning of animal feces, soiled nappies and unsanitary items as such is something Surfcoast Cleaning will not undertake during service. 

​

- Surfcoast Cleaning agrees to not share any information provided by the customer with any third party not directly involved in the provision of the service unless required to do so by law.

​

- I ask you to notify guests about our arrival and that we may need to access their space, unless told not to. (This should be noted upon booking confirmation).

​

- I ask you to assure me about any rooms not wanting to be entered in. By closing doors and notifying me upon or before arrival. This will ensure that no breach of privacy takes place and that I am cleaning only the spaces you would like me to clean.

​

- Turn off alarm systems. If you choose to leave the alarm active, instructions must be shared for disengagement. However, Surfcoast Cleaning will not be held responsible for false alarms or misuse of the alarm system, including charges from a local police department or security or other charges related to an activated alarm.

​